Service

There are a variety of service frauds, including:

• Financial services
• Telecommunications
• Insurance
• Tech support frauds
• Immigration frauds

Some of the more common service frauds reported to us include:

• Home services and equipment
  • Air duct cleaning
  • Furnace, hot water tank or other home appliances or equipment
  • Paving services
  • General contracting or home maintenance
• Internet, cable or cellphone service providers
• Help with government documents
• Immigration website
• Low interest rate offers
• Pardon
• Resale
• Tech support

Home services and equipment

A fraudster offers services such as air duct cleaning or furnace/boiler repairs at very low rates. If the company completes the services:

• they are of low quality
• the warranties are invalid
• the repairs can cause potential risks

Internet, cable or cellphone service providers

A fraudster calls and claims to be from an internet, cable or cellphone service provider. They offer a deal that's too good to be true. The fraudsters proceed to ask for the victim's personal information including their Social Insurance Number (SIN) and Driver's License number. They will then:

• Use your personal information for identity fraud
• Order a cellphone using your identity
• Order a cellphone and have it shipped to the victim but then tell you it was the wrong cellphone and you need to ship it back to the criminal's address

If you get a call from your service provider, tell them that you will call them back and end the call. Look up the legitimate phone number for the company and communicate with them directly by always making the outgoing call.

Help with government documents

For a fee, a website offers services to help you:

• get a passport
• get a birth certificate
• book a driver's road test

The website may promise faster processing times or other guarantees.

The forms needed to get government identification are free. No one can speed up the process.

Immigration website

Fraudsters create fake websites and online ads that offer "cheap" immigration services or even may "guarantee" high paying jobs. Many of the websites will look like official government sites.

Beware if they are asking you to pay for application access fees or deposits before the application is even started.

Learn more about immigration frauds and fraud.

Low interest rate offers

A fraudster offers reduced interest rates on credit cards or line of credit. They request personal information from you, such as your:

• Social Insurance Number (SIN)
• mother's maiden name
• date of birth
• credit card information

In most instances, the fraudsters request a one-time fee for the service.

The fraudsters do not have the ability to lower interest rates. They're stealing your personal information and/or your money.

Pardon

For a fee, a website offers services to help you get a pardon or criminal record waiver. The website may promise faster processing times or other guarantees.

The forms required to obtain a pardon are free. No one can speed up the waiver process.

Resale

Common resale frauds target automobiles, timeshares and rental or property listing. Typically, you'll get a call after posting something for sale online. The fraudster claims to have a buyer and offers their help to sell the item, for a fee. If you pay, you learn there is no buyer and your money is gone.

Tech support

A fraudster claims a virus has infected your computer. The communication might happen through:

• Alarming website pop-ups that demand you call a number urgently
• Unsolicited telephone calls (they may claim to be a Microsoft or other well-known computer company employee)

The fraudster states that your computer is sending out viruses or has been hacked and must be serviced. They request access to your computer and may run programs or alter settings.

The fraudster asks you to pay a fee for fixing your computer via credit card or money transfer. In some cases, the fraudster asks you to log into your bank account to transfer funds.

Date modified:

2026-01-16